Privacy Policy — Telal Building Contracting

Version 1.0

Governing law: UAE

Introduction
Telal Building Contracting ("we", "us", "our") is committed to protecting your personal data. This policy explains what we collect, why, how we use it, and how you can exercise your rights under applicable data protection laws including the UAE PDPL.

Information we collect

Full name, email, phone, postal address and contact messages
Documents you upload (IDs, property docs) where required
Account details and preferences if you register
Payment & billing information (processed by payment partners)

IP address, device/browser, language and technical logs
Approximate geolocation from IP
Pages visited, click behaviour and referral data
Cookies, pixels and tracking identifiers

How we use your information

We use personal data to: respond to enquiries; deliver and manage services; process payments; send operational messages; personalise and improve our services; prevent fraud and comply with legal obligations. We only use data where we have a lawful basis (consent, contract, legal obligation, or legitimate interests).

Legal basis for processing

Consent — for marketing and optional features.
Contract — to perform services you requested.
Legal obligation — tax, regulatory or legal reasons.
Legitimate interests — security, platform improvement, fraud detection.

We may share data with subprocessors (hosting, CRM, analytics, payment processors), suppliers and subcontractors for service delivery, professional advisers, and authorities where required by law. We require processors to protect data under contract.

Cookies & tracking

We use cookies for essential functionality, analytics, preferences and advertising. You can manage cookie choices via the cookie banner or browser settings.

Category	Purpose	Example	Retention
Essential	Site functionality & security	PHPSESSID	Session
Analytics	Usage measurement	_ga, _gid	24 months
Advertising	Ads & measurement	_gcl_au, IDE	90 days - 2 years

Data retention

We retain data only as long as necessary: enquiries (up to 2 years), customer records and contracts (business relationship + 7 years), payment records (7 years), analytics (up to 24 months). Specific legal or regulatory obligations may require longer retention.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict processing, object to processing, withdraw consent and request portability. To exercise rights, contact us (see details below). We will verify identity before fulfilling requests and respond within applicable timeframes.

Contact

Data Controller: Telal Building Contracting

For legal advice about your rights, please consult a qualified attorney or your local supervisory authority. This policy may be updated — the effective date appears at the top.